FAQ

Your questions, our answers.

Everything you need to know about Adwise, from connecting your platforms to keeping your data safe.

Getting started

Adwise is an AI marketing assistant connected to your ad and analytics platforms. You ask a question in plain language, it queries your accounts and answers in seconds with your real data, read-only. It also produces client reports, anomaly alerts and visibility audits in AI engines (GEO).

Marketing and media agencies managing several client accounts, freelance SEA, social ads, SEO and analytics consultants, and in-house marketing teams running several brands, countries or entities. More broadly, anyone who spends hours extracting, compiling and formatting ad data.

A few minutes. You create your account (sign in with Google or SSO), connect your ad accounts via OAuth, and the assistant is ready to answer your questions.

Adwise is a web app, available from your browser at app.adwisehub.com, in French and English. There is no native mobile app.

ChatGPT is a general-purpose assistant. Adwise is built for marketing: it queries your ad platforms at every question, keeps each client's context (documents, persona) and produces ready-to-send deliverables such as reports, alerts and audits.

Most tools are dashboards that mirror platform interfaces. Adwise is a conversational workspace: you describe what you are looking for, and the assistant queries your connected platforms to answer across every channel at once. No scheduled syncs, no CSV exports.

Platforms and data

Ten platforms are available: Google Ads, Meta Ads, Microsoft Ads, LinkedIn Ads, TikTok Ads, Google Analytics 4, Google Search Console, Google Tag Manager, YouTube and LinkedIn Pages. Instagram and Facebook Pages follow as soon as Meta approves them, then HubSpot and Semrush.

Through OAuth, each platform's official authorisation protocol: you sign in directly with the provider (Google, LinkedIn, Meta, etc.) and choose the accounts to analyse. It takes 2 clicks, with no API key or developer, and Adwise never sees your password.

Yes. Nothing is copied or synced in advance: your campaigns, audiences and conversions are read live from the official APIs, at every question.

For Google Ads, Google does not offer a read-only permission. Adwise only reads your data and never changes your campaigns, budgets or bids.

Adwise depends on what each API exposes. For example, LinkedIn only serves dated Page statistics over a rolling 12 months, and YouTube finalises its figures within two to three days and hides some data below a view threshold. Missing data means "unavailable", never zero.

Write to us at contact@adwisehub.com. These requests help us prioritise the roadmap.

AI assistant and features

Any question about your campaigns, for example: which campaign has the best ROAS this month, why the CPL changed, which channel generates the most leads. The assistant queries the right platforms in parallel and answers with figures, tables or charts, showing the source platform.

Yes, per workspace. You connect the platforms and accounts of your choice, add your context documents (briefs, reports, Excel or PDF files) and fill in a persona sheet. Documents are indexed and become queryable in natural language.

No. Adwise accesses your accounts read-only through the official APIs: it does not adjust bids, move budgets or publish anything. Decisions stay in your hands.

Answers are based on the data in your connected accounts and show their source platform. They are AI-generated and may contain errors: they are decision aids, to be checked before you act.

Adwise monitors your accounts continuously and notifies you by email and in the app when a budget or performance anomaly occurs. Each alert comes with its context and a recommendation. Alerts are included in every plan.

Yes. Adwise does not replace a media buyer or a consultant: it cuts the time spent extracting, compiling and presenting data. Campaign management and decisions remain yours.

Tools: Reporting and GEO Tracker

You pick an account and a period, and Adwise assembles a performance report from your connected platforms: KPIs, charts and tables, with recommendations grounded in your data. KPIs come straight from your accounts and calculations are done in code, not by the model. Report templates are reusable and the layout is customisable.

You can export it as a PDF or generate a public share link. Your client views the report read-only, without creating an account, and the link can be revoked at any time.

It is an audit of your brand's visibility in ChatGPT, Claude, Perplexity, Gemini and Mistral. It queries these engines the way a prospect would and gives you a score from 0 to 100, presence engine by engine, citations and sources, a comparison with your competitors and recommendations to gain visibility.

It depends on your plan: 2 AI visibility audits per month on Solo, 5 on Studio and 20 on Agency. GEO Tracker is also available during the free trial.

Pricing and trial

Three plans: Solo at €49, Studio at €129 and Agency at €249 per month. With annual billing (20% saving, billed once for twelve months), they drop to €39, €103 and €199 per month. It is a fixed subscription, independent of your ad spend, with no VAT charged.

The number of workspaces (3, 10 or unlimited), connectable platforms (3, 6 or unlimited), monthly messages (about 350, 800 or 1,600) and audits. Accounts per platform are unlimited on every plan, and dynamic reporting and alerts are included everywhere. Full details are on the Pricing page.

Every plan starts with a 7-day free trial, no credit card required, with every feature (workspaces, platforms and tools). The only limit is the assistant's daily usage, capped at 2M tokens a day, about 45 messages. Once the cap is reached, the assistant pauses until the next day, with the counter reset every night at 00:01.

You pick a plan to keep going, or stop there. Since no credit card is asked for during the trial, nothing can be charged without your consent.

The quota is an estimate based on average answer length. If you go over, the assistant lets you know and offers to move up a plan.

Yes. You can move up or down a plan at any time from the app, keeping your workspaces, connections and history. The monthly subscription has no commitment, and subscriptions can be cancelled before renewal from your account area.

Security and privacy

Connections go through OAuth: Adwise never stores your platform credentials. Your data is encrypted in transit (TLS 1.3) and at rest, access to your accounts is read-only, and an audit log records every data access. Your Adwise account can also be protected with two-factor authentication.

In Europe. As stated in our privacy policy, the app is hosted in Switzerland with Infomaniak, a country recognised by the European Commission as offering a level of protection equivalent to the GDPR.

Yes. You have, among others, the rights of access, rectification, erasure and portability of your data, which you can exercise by writing to privacy@adwisehub.com.

No. Your data is never used to train or improve AI models, never shared with other users and never sold to third parties.

Adwise relies on language models provided by third parties, currently Claude (Anthropic) and GPT (OpenAI). The choice of model may change for reasons of performance, cost or quality; details are on the AI Transparency page.

Yes, at any time, from the app or from the provider's own security settings. Access tokens are deleted when you disconnect the platform.

Agencies and teams

With workspaces: one isolated space per client or brand, with its own platforms, context documents and conversation history. Accounts per platform are unlimited on every plan, and a multi-account view consolidates the key metrics of your whole portfolio.

Yes. If you access your accounts through a manager account, Adwise walks its hierarchy and lists every active client account, with no setup. If one is missing, you can enter the manager ID in the integration settings.

Today, one account is one user; on the Agency plan, additional access is available on request. The Agency plan will soon move to an organisation mode, with per-collaborator seats and a shared workspace.

Yes, the Agency plan includes a live video training session for your team. Every plan comes with personalised onboarding.

Account and support

By email at contact@adwisehub.com. In the app, support is handled by ticket, with priority on the Studio and Agency plans. For your personal data, write to privacy@adwisehub.com, and for AI use or the terms of service, to legal@adwisehub.com.

Yes. You can delete your conversation history, disconnect your platforms, or delete your account and its associated data at any time, subject to legal retention obligations.

Can't find your answer?

Write to us, the team answers directly.